1.What the Service is — and is not
The Service organises and summarises existing clinical records: it extracts facts from documents you upload, orders them into a timeline, generates summaries in which every sentence cites its source, and answers questions grounded only in verified facts.
The Service is not a medical device and provides no diagnosis, treatment recommendations or clinical risk scores. It is designed to refuse such requests. Nothing it produces is medical advice; it supports — and never replaces — the judgement of a qualified clinician.
2.Accounts and eligibility
The Service is intended for healthcare professionals and their organisations. When you sign up you must provide accurate information, choose your work country honestly (it selects the coding systems and notices that apply to you), and keep your credentials secure. We support and recommend enabling multi-factor authentication.
You are responsible for activity under your account. Changing your password or resetting it signs out other sessions; tell us immediately if you suspect your account is compromised.
3.Professional responsibility
Automated extraction can be wrong. The Service therefore pins every extracted fact to its source page, routes facts through a verification step before they reach timelines and summaries, and shows its confidence. You remain responsible for verifying outputs against the source documents — the citations exist so you can — and for every clinical decision you take.
4.Patient data and consent
You may only upload records you are lawfully entitled to process. Before a case can store patient information, the Service asks you to attest that you have the patient's consent (or another lawful basis); that attestation is recorded. As between you and us, you act as the controller of patient data and we process it on your instructions, as described in the Privacy Policy.
Sharing a case is always explicit: recipients must accept an invitation, access is read-only, and you can revoke it at any time with immediate effect.
5.Acceptable use
You agree not to:
- upload content you have no right to process, or any malicious file — every upload is scanned and rejected if unsafe;
- attempt to access cases, data or accounts that are not yours (access is enforced row-by-row in the database and every access is audited);
- probe, overload or circumvent security controls or rate limits;
- reverse engineer the Service or use it to build a directly competing dataset;
- use outputs to make automated clinical decisions without human review.
6.AI processing
The Service uses machine-learning models to read documents, extract facts, generate summaries and answer questions. Outputs can be incomplete or incorrect; that is why verification and citations are built into the workflow, and why summary generation fails closed — a sentence that cannot be tied to a verifiable source is not shown.
7.API and integrations
Organisations may connect systems through the versioned REST API using issued bearer keys. API clients are subject to the same row-level access control and audit trail as human users, plus per-key rate limits. Keep keys secret; rotate or revoke them through your administrator if exposed. Webhook deliveries are signed so you can verify their origin.
8.Availability, changes and fees
The Service is under active development and currently offered free of charge while in its build phase, without an uptime commitment. Features may change. If paid plans are introduced, pricing will be communicated clearly in advance and no charge will ever apply retroactively.
9.Intellectual property and your data
We own the Service — its software, design and branding. You own your data. Documents you upload and the clinical content derived from them remain yours; we claim no rights beyond what is needed to operate the Service for you, and you can export your data at any time.
10.Suspension and termination
You may stop using the Service and request account deletion at any time. We may suspend an account that violates these terms, threatens the security of the platform or other users' data, or is required to be suspended by law — and will say why unless legally prevented. On termination, data handling follows the retention rules in the Privacy Policy.
11.Disclaimers and liability
The Service is provided “as is” during the build phase. To the maximum extent permitted by law, we disclaim implied warranties and are not liable for indirect or consequential losses, or for clinical decisions made using the Service — outputs are documentation support, and the treating clinician remains responsible for care. Nothing in these terms limits liability that cannot lawfully be limited.
12.Governing law and changes to these terms
The governing law and dispute venue depend on the legal entity operating your deployment and will be stated here when this document is finalised for production.
If we change these terms materially we will give notice in the product before the change takes effect; the version you accepted is recorded with your account. Questions about these terms: contact the operator of your deployment through the address published with it.